Merchandise Return and Exchange Policy

We take great pride in the items we sell. If for any reason you would like to return an item that you buy, we'll assist you with a prompt refund or exchange.

You may return all unworn or unused merchandise with the orignal packaging and tags within 14 days of receiving the items. All items returned or exchanged must be unopened, unused and still be in the original packaging. We will not accept items any returns postmarked after 14 days from the day you received it.

A 20% restocking fee will be applied to any items returned.

Halloween Return Policy

For orders placed in the month of October, we cannot accept any returns on costumes or shoes after October 15th. Any costumes or shoes returned to us after October 15th will be refused.

Non-Returnable Items

For the safety of our customers and employees, do have some restrictions on what can be returned.

We will not accept returns on used items.

We cannot accept returns on items that the packaging has been removed or damaged.

You cannot return any clothing if the tags have been removed. Please leave the tags on until you know its your size.

Any garment that covers an intimate area is absolutely not returnable for your protection as well as your customer’s protection. It is also the law.

We are not responsible for defects or damage caused by customer error. Some of the items, like the leather and lace items, are delicate and must be treated with care.

Return Instructions

Pack the item in the original shipping box or another sturdy box with care.

Include a copy of the original invoice along with a note explaining the details of the return or exchange. Please be sure to include item codes for items you would like to exchange for.

Ship your return or exchange to:
Motor City Shoes
Attn: Returns
16171 31 Mile Road
Ray Township, MI 48096

The shipping cost for returns and exchanges is at your expense. We highly recommend purchasing insurance and delivery confirmation with your shipment. We are not responsible for lost or damaged shipments.

For returns, your credit card will be refunded within 7 to 14 days.

Exchanges will be processed within 1 to 3 business days. Please allow time for any items to be ordered to fullfill your exchange. For faster exchanges we recommend ordering what you want online, then returning your item for a refund. If you include your new order number with the return the restocking fee will be waived.